Privacy Policy

Welcome to Travelnex. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at https://travelnex.ae/contact/.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, or when you contact us.

Information collected through our Contact Page (https://travelnex.ae/contact/):
When you fill out a form on our contact page, we may collect the following information:

• Personal Identification Information: Name, email address, phone number, and any other contact details you provide.
• Inquiry Details: Any messages, travel preferences, or specific requests you include in your submission.

Information automatically collected:
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To respond to user inquiries/offer support: We may use your information provided on our contact page to respond to your inquiries and solve any potential issues you might have with the use of our services.
• To fulfill and manage your bookings: We may use your information to fulfill and manage your travel bookings, payments, and itineraries made through our services.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

• Service Providers: We may share your data with third-party vendors, travel partners (such as airlines, hotels, and tour operators), service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

7. What Are Your Privacy Rights?

Depending on your geographic location (including residents of the UAE under local data protection laws or the EU under the GDPR), you may have the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your personal data.
• Restrict the processing of your personal information.
• If applicable, object to the processing of your information or request data portability.

To make such a request, please use the contact details provided below.

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, or if you would like to review, update, or delete the personal information we have collected from you, you may contact us by visiting:
https://travelnex.ae/contact/